The ongoing public health situation means we are not yet able to safely bring audiences into the building to enjoy our usual range of gigs and shows. The music, culture and hospitality sectors have been particularly impacted by lockdown; a situation that may continue for weeks and months to come.

This means extending the event cancellations brought in initially on Tuesday 17 March. We are currently working to reschedule events previously on sale until the end of August, with further changes likely, pending updates on the public health situation.

If you have tickets for a cancelled or rescheduled event please bear with us until we contact you. The person who booked tickets will be contacted by email in the first instance, with a range of options of what to do next. If you don’t respond to email or haven’t supplied a valid address we will ring you if possible.

A number of events have already been rescheduled for late 2020 or a date in 2021. We’ll invite all ticket-holders to keep their seats (or place) at the new gig. If you can’t make the new date, or if your event is cancelled altogether, you can convert your ticket price to be used as credit for alternative events, or you might choose to use all or part of your ticket cost as a donation to The Met during this unprecedented time, as we look forward to re-opening later in the year. Of course you are also entitled to a full refund.

The Met is committed to supporting our staff, the artists we work with, and the people who regularly attend the venue during the difficult period ahead. We’re looking forward to reopening again soon and appreciate any support that our friends, members and ticket-buyers can provide.

Stay safe, stay home, and we’ll be shoulder to shoulder with you at a gig again soon.

Cancelled and Rescheduled Events

List updated: Tuesday 18 August 2020.

Cancellation FAQs

The event I have tickets for isn’t listed above. Will it go ahead? 

The truth is we don’t know how long this period will last for. While we continue to plan for safe reopening, we believe that cancellations for shows will run into September or beyond; many artists are understandably choosing to rearrange whole tours already rather than wait. Some events we will remove from sale before we confirm cancellation or rescheduling.

Why isn’t my event listed above yet?

We’re working hard to reschedule as many of the upcoming gigs as possible. We’d like to have these new dates available for you before we contact you: it might mean waiting a few days longer while bands and venues work hard to arrange new dates in late 2020 or 2021.

Can I get a refund for a gig that isn’t yet listed above?

While we expect additional gigs to be cancelled, we’re asking our ticket-holders to help us by waiting until we contact them with details of what happens next to their event. If a gig listed above says ‘new date TBC’ then we’re working on confirming a new date and will contact ticket holders as soon as that is done. As The Met staff work remotely and the building is closed it will take a little longer than normal to process calls and enquiries.

What will happen when the event is cancelled?

We will email the ticket-buyer with details of either the cancellation or rescheduling of their show, and provide options including transferring your ticket to a new show or taking a full refund.

How will I be refunded?

If you choose to take a full or partial refund for your tickets you will be refunded via the same method or card that you paid with. Unfortunately this is the only method we can process refunds through. If you paid by cash then unfortunately we cannot handle or process cash at the moment: your ticket value will be converted to credit for future purchases at The Met in the first instance.

How can I contact you?

If you have a question about your purchase, or think we should have contacted you already about a cancelled show, please email info@themet.org.uk or call 0161 761 2216 and leave a voicemail. We have limited access and capacity at the moment, so please bear with us if it takes longer than usual to respond to your enquiry.