More information on our opening times.
What are the Ticket Office opening hours?
If there is an event outside of these hours we open 1 hour before for audience members to collect tickets, and if there is a support act we stay open until the main artists take to the stage.
I’ve lost my tickets, can I get replacement ones?
Lost or forgotten tickets can be reprinted but please contact the Ticket Office to arrange this.
Can I get a refund for my tickets?
Tickets cannot be refunded unless an event is cancelled.
What happens if an event is cancelled?
Where possible you will be contacted by the Ticket Office either by email, phone or post. We can either credit your account with us, or provide you with a refund for the face value of the ticket. Postage will not be refunded, and the transaction fee will only be refunded if you have no other tickets in this order. We can only refund through the method in which the ticket was paid. Credit and debit card payments will be refunded to the original card, and cash refunds will need to be collected from the Ticket Office.
Can I reserve tickets and pay for them later?
We do not reserve tickets unless you have a group of over 10 people attending. If you would like to make a group booking please contact the Ticket Office.
Can I exchange my tickets to a different event?
Unfortunately tickets cannot be exchanged to a different event. If you have bought tickets for an event that has multiple dates and/or times then it is possible to swap the tickets to a different performance within that run for a £2 exchange fee per ticket.
Is there a way to get tickets to an event that is sold out?
We do operate a waiting list for sold out events. Please contact the Ticket Office to add yourself to a waiting list for a sold out event. On the occasion that tickets do become available we will contact first by phone, and then by email.
Where is Derby Hall?
Derby Hall is our main performance space at The Met, it is located on the first floor of our building on Market Street and accessible from the Ticket Office. You can find out more information about this space here.
Where is The Box?
The Box is our secondary performance space at The Met, it is located on the ground floor of our building on Market Street and accessible from the Ticket Office. You can find out more information about this space here.
I selected for my tickets to be posted to me, when will they arrive?
We generally post out tickets 2nd class the next working day after you purchase your tickets. On average, tickets arrive with our customers within 1 week.
I have not received my tickets in the post, what can I do?
Occasionally tickets can go missing in the post, however, tickets can be reprinted. Please contact the Ticket Office to arrange this.
Do you post tickets to international addresses?
Tickets can only be posted to addresses within the United Kingdom. If you are purchasing tickets from another country you can pick up your tickets from the Ticket Office at the venue, or select the Print at Home option when booking.
Can I purchase tickets as a gift and have them sent to an alternative address?
It is possible to do this if you purchase tickets by phone, but not online. We also provide gift vouchers which can be sent to an email address of your choice, and are available on our website here.
When do I pay the transaction fee?
All tickets booked over the phone and via our website include a £2.50 transaction fee. It applies to all ticket types and payment types unless stated otherwise.
Why do you have a transaction fee?
This fee is for the benefit of the venue. We are a charity, and use the money to run the costs of the ticketing system, and cover costs of the Ticket Office. Without it we would not be able to remain open or put on the programme the customers enjoy.
What credit and debit cards do you accept?
Mastercard, Visa and Maestro are all accepted. We cannot accept payments by American Express.
Do I qualify for concession tickets?
Where available, concessions usually apply to children age 16 and under, unemployed, students, people with disabilities and senior citizens 65+, however there are some events where only selected concessions are offered. All concessions are subject to availability.
Why are concession prices not available for some events?
If an event is being brought to our venue by an external promoter they often set the pricing. Some promoters do not offer concessions, or they only offer selected concessions. If you are unsure if the concession type you are looking for is available for your chosen event please contact the Ticket Office, who can advise you.
Do you have tickets for carers?
Tickets for Essential Companions to people with disabilities are available for all events and need to be arranged through the Ticket Office.
Do you have tickets for children/babies?
If a child is over the age of 1, they are required to have their own ticket and their own seat. Please check show information for prices of children’s concessions.
If a child is under the age of 1 and you intend to hold them throughout a performance, there is a Babe in Arms supplement of £1. This can be arranged by contacting the Ticket Office.
What is Automatic?
Automatic is the restaurant next door that provides food for The Met and operates our bars. More information can be found here.
What gift vouchers do you accept?
We only accept The Met Gift Vouchers as payment for tickets and merchandise and they can be bought here or through the Ticket Office. Gift vouchers cannot be used as payment for food and drink at our bars or at Automatic.
How do I pay for tickets with my gift vouchers?
Tickets can be purchased using a The Met Gift Voucher by phone, online or in person, just quote the code that’s on the voucher so we can apply the discount. If you are using the voucher to pay for tickets online there is a voucher code box on the final stage (Payment) of the booking process where you can enter the code. Please be aware that all bookings are subject to a £2.50 transaction fee when made online or over the phone.
How long are gift vouchers valid for?
Gift vouchers are valid for 1 year from a date of your choosing within the following 3 months. If you are unsure, the expiry date is usually written on the gift voucher itself.
Are gift vouchers refundable?
Consumer cancellation rights apply to the purchase of gift vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by phone or by email and return gift vouchers to us at your own cost.
Are there discounts for group bookings?
On selected events this may be possible and will usually detail in the event information. If you are unsure if group booking discounts are available for your chosen event please contact the Ticket Office, who can advise you.
I want to bring a school group to an event, how do I book this?
On selected events special prices are offered for school groups. Please contact the Ticket Office to discuss the best price available.
Why do you need my contact details when I book a ticket?
It is important for us to have up-to-date contact details so that we can let you know of any changes to an event, including cancellations and time changes. Also, if you lose your tickets for a reserved event we can only reprint your tickets if we can cross-check the details you have provided with some form of ID to confirm you are the rightful owner of the tickets. When you sign up as a customer with us you also have the option to join our mailing list to receive up-to-date news and offers about our upcoming events, if you do not want to be on our mailing list there is an option to opt out of such mailings. You can change your contact preferences at any time via your online account or by contacting the Ticket Office.
I want to join your mailing list, how do I do this?
If you are registered on our website you can update your marketing preferences by logging in, selecting my details and then edit your details. You can also contact the Ticket Office by phone or visit us in person and we can update your preferences for you.
How do I become a supporter?
You can become a supporter by taking part in our membership scheme. More information about the scheme, and how to sign up, can be found here.
How can I sign up to a workshop?
We have a variety of different workshops taking place at The Met throughout the year, including a drama club for young people with disabilities and special educational needs, harmonica lessons, and community choirs. View our range of workshops here for more information, or send us an email through the contact us form or talk to the Ticket Office.
I’m using an older browser/Windows XP/Windows Vista, can I still purchase tickets online?
As our ticketing system provider, Spektrix is committed to providing customers with a secure web experience they will be disabling payment support for older computers and internet browsers that don’t meet up to date TLS (Transport Layer Security) protocol. This is a standard procedure that all websites that handle payments will need to implement.
Although customers should be aware of the change, in general, no direct action will be required. However, any customers using outdated browsers, Windows XP or Vista may be affected. Customers using these systems will still be able to access our website and search for events, but won’t be able to buy tickets.
Where can I find a copy of your ticketing terms and conditions?
Our terms and conditions can be found here.
Where can I find information about The Met’s charity and outreach work?
Click here to find out more about our Artistic Programme.
Click here to find out more about our Creative Learning programme.
Click here to find out more about our Talent Development programme.
Click here to find out more about our Policies.
What if my question hasn’t been answered?
If there’s anything else you would like to ask us we would love to hear from you. You can either call the Ticket Office on 0161 761 2216 or send us an email using the contact us form on our website.
We welcome your feedback.
If you have any complaints, queries, compliments or suggestions please email us at firstname.lastname@example.org or use the ‘Contact Us’ function. We aim to respond within 10 working days.
We would love to hear from you.