More information about how to get in touch by phone, email or in person.
What are the Ticket Office opening hours?
Please note that due to the coronavirus outbreak, The Met ticket office is temporarily closed.
If you have a question about your tickets for an event, or if you wish to request a refund for a cancelled show, please email us at email@example.com. Please note that we are currently working remotely with reduced staff numbers, so we may not be able to respond immediately.
I’ve lost my tickets, can I get replacement ones?
Lost or forgotten tickets can be reprinted but please contact the Ticket Office to arrange this.
Can I get a refund for my tickets?
Unfortunately, tickets cannot be refunded unless an event is cancelled either by the artist or the venue.
If you have purchased tickets from The Met and have spares or unwanted tickets we may be able to resell your tickets on your behalf. This is only possible for sold out or very high demand events. Call the ticket office on 0161 761 2216 if you’d like us to try and resell your unwanted tickets. If successful we will credit your account with The Met with the equivalent value of the tickets resold, minus any booking or postage fees. Please note that this will not be a refund issued to your payment method, but credit given to your account at The Met to be used against future bookings at any point in the next 12 months. An agreement to attempt to resell tickets is not a guarantee that this will be possible; if you ask us to resell on your behalf it is up to you as ticket-holder to inform us immediately if you change your mind or pass your tickets on personally.
If you have a spare ticket on the evening of a sold-out event we will attempt to sell in person on your behalf from the Ticket Office. Letting us know further in advance gives us a better chance of contacting the event’s waiting list.
The above is applicable only if you have purchased tickets directly from The Met. If you have tickets purchased from another approved ticket merchant (for example, Ticketmaster) please contact them or refer to their own terms and conditions.
As of Autumn 2020, The Met will be offering the option to add Booking Protect coverage to tickets. If you choose to add this additional product you may be able to claim back the cost of tickets if you are unable to attend an event because of illness.
What if I have a spare ticket?
We understand that plans change and that sometimes you end up with spare tickets. If we’re not able to resell your ticket on your behalf (or you’d prefer to do it yourself) please remember that we advise customers NOT to buy from third party ticket re-sellers online. Ticket scalping means that artists and venues lose vital income. Tickets that are seen being sold online for more than face value may be subject to cancellation by the venue or promoter.
Sites such as Twickets allow ticket-holders to find buyers at face value. While we would always advise caution when attempting to buy or sell tickets online, The Met has it’s own Facebook group where you are welcome to find people who may be looking for tickets. Any post advertising tickets at above face value will be removed and the user will be banned from the group.
What happens if an event is cancelled?
Where possible you will be contacted by the Ticket Office either by email, phone or post. We can either credit your account with us, or provide you with a refund for the face value of the ticket. Postage will not be refunded. We can only refund through the method in which the ticket was paid. Credit and debit card payments will be refunded to the original card, and cash refunds will need to be collected from the Ticket Office.
On occasion, an event may be cancelled by the artist or the venue with a view to rearranging for a future date. Where possible we will try to make sure original tickets remain valid for the new date, while continuing to offer a full refund if the customer cannot attend.
For a list of shows affected by cancellations or reschedules in relation to the coronavirus restrictions, see here.
Is there a booking fee for tickets?
All tickets include a booking fee in the face value, so the price you see should be the price you pay. It applies to all ticket types and payment types unless stated otherwise. The fee is typically £1 per ticket. This fee replaces the transaction fee that was previously applied. Workshops and classes typically do not include a booking fee.
Why do you have a booking fee?
The majority of any ticket fee goes to the artist. The booking fee is for the benefit of the venue. We are a charity, and use the money to cover costs of the Ticket Office, including staffing, setup and system fees.
Can I reserve tickets and pay for them later?
We do not reserve tickets unless you have a group of over 10 people attending. If you would like to make a group booking please contact the Ticket Office.
Can I exchange my tickets to a different event?
Exchanges may be possible for some events. If you have bought tickets for an event that has multiple dates and/or times then it may be possible to swap the tickets to a different performance within that run for a £2 exchange fee per ticket.
Is there a way to get tickets to an event that is sold out?
We operate a waiting list for sold out events; please contact the Ticket Office to be added. On the occasion that tickets do become available we will contact first by phone, and then by email. Customers with spare tickets sometimes post on The Met’s Facebook Group. Anyone offering tickets for sale at above face value will have their posts removed and be barred from the group. The Met take no responsibility for agreements entered into between individuals online. Sites including Twickets allow individuals with spare tickets to sell them at face value only.
Where is Derby Hall?
Derby Hall is our main performance space at The Met, it is located on the first floor of our building on Market Street and accessible from the Ticket Office. It holds up to 400 people for a standing event. You can find out more information about this space here.
Where is The Box?
The Box is our smaller performance space at The Met, it is located on the ground floor of our building on Market Street and accessible from the Ticket Office. It holds up to 100 people for a standing event. You can find out more information about this space here.
I selected for my tickets to be posted to me, when will they arrive?
We generally post out tickets 2nd class the next working day after you purchase your tickets. On average, tickets arrive with our customers within 1 week. The coronavirus restrictions have impacted this timescale hugely, but we will aim to have tickets for shows taking place in 2020 or 2021 posted not later than 2 weeks prior to the performance.
I have not received my tickets in the post, what can I do?
Occasionally tickets can go missing in the post, however, tickets can be reprinted. Please contact the Ticket Office to arrange this.
Do you post tickets to international addresses?
Tickets can only be posted to addresses within the United Kingdom. If you are purchasing tickets from another country you can pick up your tickets from the Ticket Office at the venue, or select the Print at Home option when booking.
Can I purchase tickets as a gift and have them sent to an alternative address?
It is possible to do this if you purchase tickets by phone, but not online. We also provide gift vouchers which can be sent to an email address of your choice, and are available on our website here.
What credit and debit cards do you accept?
Mastercard, Visa and Maestro are all accepted. We cannot accept payments by American Express.
Do I qualify for concession tickets?
Where available, concessions usually apply to children age 16 and under, unemployed, students, people with disabilities and senior citizens 65+, however there are some events where only selected concessions are offered. All concessions are subject to availability.
Why are concession prices not available for some events?
If an event is being brought to our venue by an external promoter they often set the pricing. Some promoters do not offer concessions, or they only offer selected concessions. If you are unsure if the concession type you are looking for is available for your chosen event please contact the Ticket Office, who can advise you.
Do you have tickets for carers?
Tickets for Essential Companions to people with disabilities are available for all events and need to be arranged through the Ticket Office.
Do you have tickets for children/babies?
If a child is over the age of 1, they are required to have their own ticket and their own seat. Please check show information for prices of children’s concessions.
If a child is under the age of 1 and you intend to hold them throughout a performance, there is a Babe in Arms supplement of £1. This can be arranged by contacting the Ticket Office.
What is Automatic?
Automatic is the restaurant next door that provides food for The Met and operates our bars. More information can be found here.
What gift vouchers do you accept?
We only accept The Met Gift Vouchers as payment for tickets and merchandise and they can be bought here or through the Ticket Office. Gift vouchers cannot be used as payment for food and drink at our bars or at Automatic.
How do I pay for tickets with my gift vouchers?
Tickets can be purchased using a The Met Gift Voucher by phone, online or in person, just quote the code that’s on the voucher so we can apply the discount. If you are using the voucher to pay for tickets online there is a voucher code box on the final stage (Payment) of the booking process where you can enter the code.
How long are gift vouchers valid for?
Gift vouchers are currently valid for 2 years from a date of your choosing within the following 3 months. If you are unsure, the expiry date is usually written on the gift voucher itself (please note this is an extension of the previous 1 year expiry term to help voucher-holders affected by cancellations during 2020).
Are gift vouchers refundable?
Consumer cancellation rights apply to the purchase of gift vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by phone or by email and return gift vouchers to us at your own cost.
Are there discounts for group bookings?
On selected events this may be possible and will usually detail in the event information. If you are unsure if group booking discounts are available for your chosen event please contact the Ticket Office, who can advise you.
I want to bring a school group to an event, how do I book this?
On selected events special prices are offered for school groups. Please contact the Ticket Office to discuss the best price available.
Why do you need my contact details when I book a ticket?
It is important for us to have up-to-date contact details so that we can let you know of any changes to an event, including cancellations and time changes. Also, if you lose your tickets for a reserved event we can only reprint your tickets if we can cross-check the details you have provided with some form of ID to confirm you are the rightful owner of the tickets. When you sign up as a customer with us you also have the option to join our mailing list to receive up-to-date news and offers about our upcoming events, if you do not want to be on our mailing list there is an option to opt out of such mailings. You can change your contact preferences at any time via your online account or by contacting the Ticket Office.
I want to join your mailing list, how do I do this?
If you are registered on our website you can update your marketing preferences by logging in to the ‘Account’ section of this website, selecting ‘my details’ and then ‘edit your details’. You can also contact the Ticket Office by phone or visit us in person and we can update your preferences for you.
How do I support The Met?
As a charity, you can support us by buying tickets, and perhaps adding a donation when you buy. You can also help by becoming a regular donor; a hugely helpful way to support our work. More information about the scheme, and how to sign up, can be found here.
How can I sign up to a workshop?
We have a variety of different workshops taking place at The Met throughout the year, including a drama club for young people with disabilities and special educational needs, harmonica lessons, and community choirs. Every Tuesday we have a range of music workshops and lessons run by our partners Alfa Education. View our range of workshops here for more information, or send us an email through the contact us form or talk to the Ticket Office.
I’m using an older browser/Windows XP/Windows Vista, can I still purchase tickets online?
As our ticketing system provider, Spektrix is committed to providing customers with a secure web experience they will be disabling payment support for older computers and internet browsers that don’t meet up to date TLS (Transport Layer Security) protocol. This is a standard procedure that all websites that handle payments will need to implement.
Although customers should be aware of the change, in general, no direct action will be required. However, any customers using outdated browsers, Windows XP or Vista may be affected. Customers using these systems will still be able to access our website and search for events, but won’t be able to buy tickets.
Where can I find a copy of your ticketing terms and conditions?
Our terms and conditions can be found here.
Where can I find information about The Met’s charity and outreach work?
Click here to find out more about our Artistic Programme.
Click here to find out more about our Creative Learning programme.
Click here to find out more about our Talent Development programme.
Click here to find out more about our Policies.
What if my question hasn’t been answered?
If there’s anything else you would like to ask us we would love to hear from you. You can either call the Ticket Office on 0161 761 2216 or send us an email using the contact us form on our website.
We welcome your feedback.
If you have any complaints, queries, compliments or suggestions please email us at firstname.lastname@example.org or use the ‘Contact Us’ function. We aim to respond within 10 working days.
We would love to hear from you.