The Met believes our events should be accessible to everyone and our building is fully accessible.

Contact Details

If you have any access requirements or have any questions about access to our venue and events, please call us on 0161 761 7107 or email access@themet.org.uk.

If you prefer to download this information please click below for either the Word or PDF version of this page:

The Met Venue Access Info (Word doc)

The Met Venue Access Info (PDF)

Venue Description

There is step-free access to The Met’s main entrance and ticket office, which involves a slight incline.

Two Crows Art Studios has a step-free entrance from the street but is joined to the theatre via a small set of three narrow steps inside.

There is step-free access from the street to the Recording Studio and to the ground floor of the Creative Hub. There is no step-free access to the first floor of the Creative Hub and The Loft.

If you have any questions on access requirements when travelling to The Met, please contact our ticket office.

Access to Derby Hall

The Derby Hall is our main theatre. Located on the first floor, it can be accessed via the lift or 31 stairs with handrails. There are wheelchair spaces available in the front row. These spaces are reserved until a performance sells out, and then they are released for general sale. For seated events, the seating is tiered from row B to Q. Due to the length of space between the rows, we advise picking an aisle seat or front-row seat if you need extra legroom during performances. You can book these seats online or contact the ticket office.

Access to The Box

The Box is our studio theatre and performance space, located on the ground floor with level access. There are wheelchair spaces available in the front row. If you have any questions about access within these spaces, please talk to our box office team, who will be happy to discuss.

Access to The Creative Hub and Recording Studio

The Creative Hub is our annexed multi-purpose building featuring office space for creatives and our Loft workshop space on the first floor, and our recording studio located on the ground floor. Access is via The Met’s main entrance. If you have any questions about usage of these spaces, please contact us using the form on this page or contact a member of the team using details here, who will be happy to discuss your needs.

Wheelchair Tickets

Wheelchair tickets need to be purchased over the phone or at the box office. Please call 0161 761 7107 or visit the box office during opening hours:
– Tuesday, Wednesday, Saturday: 10 AM – 2 PM
– Friday: 12 PM – 5 PM

For standing gigs in the Derby Hall, we have an accessibility platform. For all other events in The Box and seated Derby Hall events, we have a dedicated wheelchair row or will provide reserved spaces for wheelchair users. If the event is selling fast, availability may be limited.

Expected Wait Times

We aim to respond to all enquiries within three working days. If you haven’t heard back from us via email or voicemail within this time, please don’t hesitate to call us on 0161 761 7107 or visit the box office during opening hours.

Bookable Access Facilities

• Personal Assistant tickets

The majority of our events have concession tickets available. Disabled customers who require assistance to attend are entitled to a free companion ticket. Please phone the ticket office on 0161 761 2216, email info@themet.org.uk, or drop in to talk about your booking. Please note companion tickets are not available online.

• Accessible viewing area

We have an accessible viewing area for standing events in the Derby Hall, which is accessed via a lift. Please contact the ticket office for a ticket.

Wheelchair users are not allocated space in The Box during standing performances. However, if you require assistance finding a viewing position, please speak to a member of staff when you arrive.

We are happy to provide early entry to spaces. This can be arranged with the Duty Manager on the day of your visit.

• Accessible parking

The Met does not have its own parking, but customers can be dropped off directly outside the entrance on Market Street. Customers who hold blue badge parking permits can find spaces at a number of on-street parking spaces in the town centre, including opposite The Met on Market Street, and at a number of car parks, including Bolton Street. A full list of disabled parking spaces can be found on Bury Council’s site here.

How to get here

You can get to The Met via accessible public transport, including the Metrolink. Bury Interchange, which is accessible, is located 0.2 miles away on level ground. If you are travelling by bus, then Transport for Greater Manchester (TfGM) can help you plan your journey via their website or over the phone at 0161 244 1000.

Visual Access Tour

The Met’s visual tour of the venue is here to support individuals visiting us who might benefit from some advanced notice or warning of the layout, features, and people you will come across on a visit to our venue. You can watch the video below:

Toilets

We have a large Changing Places toilet on the first floor equipped with a hoist and height-adjustable changing table. The first floor is accessible by lift.

Customers with Medical Requirements

You are welcome to bring medical equipment, medicines, and food or drink to manage a medical condition. If you have any concerns, please do not hesitate to get in touch.

Assistance / Guide Dogs

We welcome guide dogs into The Met, and fresh water is available on request.

Strobe Lighting

We have no strobe lighting in the venue, but bands may occasionally bring it with them. If you have any concerns, please contact us in advance.

Other Information

There is a Sennheiser infra-red hearing system installed in the Derby Hall. Please ask a member of staff for a headset or receiver pack at the ticket office.

Large print running times and bar menus are available.

We occasionally have relaxed performances for certain events, such as Christmas shows and family theatre. Check our website or contact the ticket office for more information. Please get in touch if you have any enquiries about accessible performances.

Attitude is Everything recruits mystery shoppers for this venue. For more information, go to http://www.attitudeiseverything.org.uk/mystery-shopping.

Social/Visual Story

If you feel you would benefit from advance notice of the features of The Met before you attend an event or workshop, you can read our Social/Visual Story.