Coming to see something at The Met? Do you have a query about the venue or your tickets? Find the answers to your frequently asked questions here.
From Friday 10 December onwards – New regulations introduced.
In light of yesterday’s announcement around further Covid restrictions, we’d like to outline exactly what this means for your visit to The Met.
As of Friday 10 December, Mask wearing will become mandatory at all times whilst you visit The Met. Please ensure that you bring a mask with you when you visit or they will be available for you at The Met.
You will NOT be required to show a COVID passport when visiting The Met. This is because The Met’s performance spaces both hold fewer than 500 people. We do however ask you to carry out a lateral flow test prior to visiting the venue.
We’re doing everything possible to ensure that your visit to The Met is safe. We have good ventilation systems throughout the building and have the following Covid protocols in place:
- Sanitising stations are positioned throughout the venue and you are encouraged to use them regularly;
- We encourage you to book your tickets in advance, either online or over the phone;
- Mask wearing is mandatory in The Met at all times;
- All staff wear masks at all times for the safety of our audiences;
- All staff on duty will have carried out a lateral flow test on the day of working;
- We encourage you to carry out a lateral flow test prior to visiting the venue;
- We encourage you to respect other visitors’ space.
If you have any concerns or questions about our safety measures, please don’t hesitate to get in touch.
From Monday 19 July onwards – Social distancing is lifted.
From Monday 19 July, Covid restrictions are being lifted across England. A such, our performances from Thursday 26 August will no longer be socially distanced and our venue will be back to full capacity.
However, we’ll still be utilising Covid safety measures throughout the venue for your safety, and for the safety of our staff. These are as follows:
- Sanitising stations will be positioned throughout the venue and all visitors are encouraged to use the regularly.
- We encourage all audience members to book their tickets in advance, either online or over the phone.
- We would encourage all visitors to continue wearing masks when moving about the building.
- All staff will be wearing masks at all times for the safety of our audiences.
- All staff on duty will have carried out a lateral flow test on the day of working.
- We encourage all visitors to carry out a lateral flow test prior to visiting the venue.
- We encourage all visitors to respect each others space.
If you have any concerns or questions about our safety measures, please don’t hesitate to get in touch.
Our current Covid policy for refunds:
You should not attend the venue and contact us immediately if you:
• believe you may be infected with COVID-19;
• have experienced symptoms in the last 14 days;
• have been in close proximity to anyone who has experienced symptoms in the last 14 days;
• have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
• have been instructed to self-isolate.
Tickets can be refunded or exchanged up to 24 hours before the performance for reasons highlighted above. Ticket Insurance is non-refundable.
Greater Manchester Cultural Venues – COVID-19 Pledge: As Cultural Venues across the city-region begin to re-open their doors and spring to life once again, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority. No two venues will respond to the introduction of Stage 4 of the Government’s ‘Roadmap out of Lockdown’ in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. What is consistent, however, is the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you again face to face. It has been a tough old time, but we’re back, side by side and cannot wait for you to join us.
Pre Monday 19th July
The Met has been working hard to bring our building back to life and our visitors back to live experiences after shutdown.
Here’s what we’re doing:
- Social distancing and limiting numbers in all areas
- Extra cleaning and safety measures
- Bringing drinks to you at your table or seat in the gig
And here’s what we’ll ask of you:
- Only visit with people from your household or support bubble
- Wear a face covering in shared spaces in the building
- Follow the signs and staff advice to maintain social distances
- ‘Check in’ with Track & Trace when you enter, and please stay away if you or any of your household display Covid symptoms or are waiting for the results of a test.
This video shows you what this looks like at the venue:
If you’re ready to come and join us at The Met again here’s more detail about are a few differences you might spot:
To limit any risk of transmission we’ll have social distancing measures in place at all shows. That means:
- Reduced capacities at shows (limited to no more than 60-80 people, depending on booking patterns and local guidance at the time of the event, in a space that can hold 400)
- Booking tables for gigs: the majority of our guests for gigs will book a table with seats for up to 4 people (who should all be from the same household or support bubble). There will be table service available for drinks before the show. Please use the app (download for Android or Apple mobile devices), or scan the QR code on your table to order and pay online from our restaurant Automatic for drinks if possible.
- Queuing! Yes, we’re British, and we know how to queue. We’ll be as quick as we can with temperature checks on entry, ticket checking and directing you to your seats, but we’ll ask you to maintain social distancing and follow a one-way system into the building while that happens, which means a few queues may be inevitable – please bear with with us while we get everyone in and maintain distancing if you are asked to wait.
- There are limits on the number of people using the bathrooms at any time, and our staff will be helping to reduce the number of people in public areas before, during and after performances.
In line with general government guidance at the moment we’ll also have hand sanitising stations and will remind ticket-holders to regularly clean their hands and avoid touching their faces where possible.
There will be additional cleaning of high-traffic areas and extra ventilation where possible. There will be signage and staff on hand to guide you around the building as we look to avoid crowding or bottlenecks.
If you or anyone in your household has developed any symptoms of Covid please do not come into the building.
As ever, we strongly recommend booking online in advance for shows. You’ll need to provide full contact details when you book to comply with track and trace procedures. The capacity for shows will be lower that usual, with exact numbers depending on booking patterns. Local restrictions may mean we’re able to add more tickets closer to the time; it’s worth contacting us to let us know if you’d like to join a waiting list if tickets are showing as unavailable.
- Unreserved seating: some shows are currently available to book as ‘unreserved’ seating. You’ll be seated by our staff on the night in line with social distancing protocols. For some events you will find the option to book a table with a maximum of 4 seats, and limited single seats and pairs on the balcony.
- Booking Protection: we’re introducing optional booking protection to all tickets. Our standard T&Cs mean you are entitled to a refund only if the show is cancelled by the artist, venue or promoter. Booking Protection can be added from £1 per ticket, and will entitle you to claim a refund if you are unable to attend the gig due to illness or having to self-isolate.
As an extra measure we’ll be asking all customers to have temperature checks on the way into the venue. It’s a fast and simple process, with a quick camera scan which does not keep or use any of your data, but just lets our staff visually confirm that no-one in the building currently has a high temperature. Customers presenting a high temperature may not be permitted into the venue.
Our staff will be wearing a face-covering (visor or mask) when greeting or serving customers. Customers are requested to wear a face-covering (unless exempt) while entering and moving around the venue. In line with government guidelines, customers may remove their face-covering whilst seated and drinking.
There may be a few changes to what you’d expect from a gig at The Met. Unfortunately there are no support acts booked at the moment. Gigs will start at the time stated on the ticket and will run straight through without an interval. Some artists may present matinee or early evening shows on the same day. Our bar and restaurant Automatic is open and we strongly suggest booking a table so you can grab a drink before or after the show (curfew allowing), as we won’t be able to let you gather in the upstairs bar after the show. You’ll get an email before the show with as much detail as we can give you on running times to help you decide what to do after the show.
However much we’d love to, there will be times when it’s just not viable to get a band on stage and enough people in the room to make it work. Which is where streaming comes in. Keep an eye out for our ‘big screen’ streams from artists who can’t come to Bury, but will perform live on screen with high quality visuals and through the gig PA. There’ll be a limited number of tickets to come and join us at a table in The Met just like a regular gig, with table service and a little more atmosphere (you’ll feel better clapping a screen if there are other people in the room doing the same thing). If you can’t come to join us in the room, these gigs will be available to enjoy online at home. See the individual event listings for more details.
We’re also bringing fantastic artists to our stage and recording or livestreaming from The Met itself. There may be a very limited live audience for these performances but we expect most viewers to join us online. These gigs are a lifeline for venues and performers and the income raised is currently a vital income stream for the live music industry, so please support them if you can. Many of the streams are available to watch back for a period of time after the live show.
Find out about our current opening times.
Whether driving or using public transport, find out how to get to The Met here.
Bury is proudly filled with award winning attractions in our culture quarter and beyond.
More information on access information for the building and our performances.
Find out about rates, facilities and equipment at Edwin St Creative Hub.
Join us for dinner and a drink before the show in our modern eating restaurant Automatic or our newly refurbished Stanley Bar.